Frequently asked questions
What is the return policy at TCP?
We at TheCouplePlug team take exceptional care to ensure every product is crafted and inspected to meet our quality standards. As our items are crafted with a high level of expertise, we’re unable to offer returns or refunds once an order has been placed. We understand this may be an important consideration when purchasing, and we encourage customers to review all product details carefully before completing their order.
When will I get my order?
Once your order has shipped, you will receive an email with further information including your estimated shipping time. Delivery times will vary depending on your location. Eg: United States will take approximately 7~12 days.